Technical service

Professional pre-sales service, customized application solutions for customers, provide perfect technical parameters and product information.

Cooperate with customers to implement factory acceptance test (FAT), Site acceptance test (SAT) and draft relevant documents.

Installation and commissioning of user site equipment.

Drafting, validation and implementation of DQ/IQ/OQ documents.

Professional theoretical and practical skills operation training

Provide equipment preventive maintenance program.

Periodic revalidation service is provided.

Verification service

Provide a complete verification scheme.

Provide a wide range of equipment verification services.

Provide system verification training.

Provide certified equipment and related consumables.

On-site service

Make regular return visits to customers.

For the needs that cannot be solved by telephone or remotely, after confirmation by both parties, at a faster speed

Rectify the fault on site.

Service Commitment

Provide "7x24 hours" telephone service.

Provide "7x8 hours" technical support service.

To your technical support and complaint calls within 2 hours response and timely processing.

Return visit at least twice a year (including telephone return visit, on-site return visit), to understand the use of the product and continue to improve the product according to suggestions.